Is there a minimum order requirement?
Typically, we require orders to meet a $100 minimum. You may combine products from different product lines to meet the minimum.
What is the general turnaround time for an order?
This depends on what the order is for and where it is shipping to. Most of our regular products (bars, STG, etc…) are in stock and ship the next day. Transit time is dependent on your location relative to our Lakewood, NJ facility. Seasonal and customized logo products can take additional time to produce before they can ship. Please allow up to 10 days (usually less) for such orders to ship.
Are any of your products customizable?
Yes! Nearly all our products can be customized. Minimum quantities and set up charges may apply. Speak to your sales rep for more details.
Do you carry sugar free or low calorie products?
We carry sugar free dark chocolate squares and breath mints. We also carry healthful snacks nutritional standards such as trail mixes & nuts as part of the MiniBar line.
Do you carry any impulse retail items I can feature in my pantry or retail shop?
We offer a variety of gourmet Belgian chocolate treats that sell perfectly in pantry and retail shop areas. Try our milk chocolate grahams and pretzel rods or dark chocolate biscotti – all individually wrapped – and let us know how it goes!
Do you offer gift baskets or other general items not featured on the Astor website?
Yes, we offer a multitude of products to fit many unique purposes. Contact your rep to see if we can offer something in particular for your need.
Are the chocolates kosher certified
All of our chocolates are OU-D certified. When indicated on packaging we have the OU-Parve on a few select items
How are your products delivered to my property?
We usually ship via UPS or FedEx at an additional charge.
How are shipments for chocolate items sent during the Summer?
During the warmer months, shipments are insulated and include ice packs at an additional charge of $10 per case. Often, cases are combined so fewer insulation charges are incurred.
How long does the insulation last?
Typically it holds for about 48 hours. For this reason, it is often necessary to expedite such shipments when going to destinations with a 3 or more day UPS ground delivery time from our Lakewood, NJ facility. States like FL, CA & TX are among those states requiring expedited shipping during warm months at an additional cost.
The States of NY, NJ, PA, CT, MD, OH, MA are all within 2 day UPS ground delivery and would not need additional expedited shipping during the summer, though insulation charges still apply. EXCEPTIONS are made only during extreme heat when even such shipments are sent next day. However, often such shipments are held back if a break in the heat is expected within the next few days.
At what temperatures do shipments begin requiring insulation?
Generally if the high/low forecast range is 75 & 63 Fahrenheit or higher we insulate (and expedite if necessary).
What States generally have longer warm weather seasons and are thus more affected by higher freight charges?
FL, GA, AZ, TX, HI
Can I set up a direct truck to deliver my order at a reduced cost?
Yes, direct trucks are generally set up by us when the order qualifies. Qualifications are based on order size and weight and vary by carrier. Truck carriers vary by state. Contact your rep for additional details.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can always contact us for any questions at hospitality@astorchocolate.com
Hours Of Operation
Monday - Thursday 9:00 am - 5:00 pm
Friday 9:00 am - 1:00 pm.
Other inquiries? Let's chat.
Please email us at hospitality@astorchocolate.com